Common tablet problems
What to do when the tablet will not let you clock in, does not show an employee or displays an error message.
On-screen messages
| Message | Cause | Solution |
|---|---|---|
| Could not connect to the server, please try again later | The tablet has no connection or cannot reach the server. The tablet does not store clock-ins offline. | Check the tablet's Wi-Fi or mobile data and clock in again. Meanwhile, employees can clock in with the mobile app. |
| It has not been possible to synchronize the application with the server. | When it opened, the tablet could not get the server's time. | Check the connection and tap Retry. |
| Oops! It seems that your device time is not up to date. | The tablet's time drifts more than your company's time accuracy setting allows. It shows the Server datetime, the Device datetime and the Offset. | Turn on automatic date and time in the tablet's settings and tap CHECK AGAIN. |
| Access Denied: Your current IP address is not authorized to perform this action. | Your company uses IP filtering and the tablet's network is not on the list. | Connect the tablet to the company network or ask the administrator to add the IP address in Settings › Allowed IPs. Then tap Go back. |
| You are not authorised to make signings via this app | That employee is not allowed to clock in from the tablet. | The General Administrator can allow it in their record in Inallow Admin. See Tablets. |
| You must clock out before clocking in again or An overlapping clock-in has been detected, please try again | The employee had already clocked in from somewhere else (for example, their phone). The tablet reloads their status. | Enter the PIN again and check the status before clocking in. |
| Please log in with a tablet account | An employee user was used to sign in. | Sign in with the tablet licence. See Install and link the tablet. |
| Incorrect username or password | The licence or the password is wrong. | Check the details in the admin panel, in Tablets. If you do not remember the password, change it there. |